Safeway Insurance
Safeway Insurance Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Safeway Insurance has a 1.6 star rating from 56 customer reviews and consumers are mostly dissatisfied. 25% would likely recommend. Reviews show an unfavorable rating skew with a high share of negative feedback.
Positive Feedback
Customers note low price and cheaper insurance options as the main benefit.
Negative Feedback / Risk Areas
- Frequent Safeway Insurance customer complaints about poor customer service and unreturned calls.
- Claims handling delays, denied or underpaid claims and refusal to honor claims.
- Billing issues, unexpected charges, auto payments and refund problems.
- Lack of reliable roadside assistance and difficulty getting adjusters or help.
Key Takeaways for Future Customers
- Check Safeway Insurance reviews and complaint history before buying despite low rates.
- Expect possible customer service, claims and billing headaches; request refund and payment confirmations in writing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Safeway Insurance has a 1.6 star rating from 56 customer reviews and consumers are mostly dissatisfied. 25% would likely recommend. Reviews show an unfavorable rating skew with a high share of negative feedback.
Positive Feedback
Customers note low price and cheaper insurance options as the main benefit.
Negative Feedback / Risk Areas
- Frequent Safeway Insurance customer complaints about poor customer service and unreturned calls.
- Claims handling delays, denied or underpaid claims and refusal to honor claims.
- Billing issues, unexpected charges, auto payments and refund problems.
- Lack of reliable roadside assistance and difficulty getting adjusters or help.
Key Takeaways for Future Customers
- Check Safeway Insurance reviews and complaint history before buying despite low rates.
- Expect possible customer service, claims and billing headaches; request refund and payment confirmations in writing.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: The worst insurance company zero stars
Safeway Insurance Company auto insurance is the worst. They should be put out of business. I made a complaint with the Insurance Commissioner also.
Preferred solution: I'd like to be paid for my injuries
User's recommendation: You will be sorry if you do business with this company
YOURE COMPANY SCREEED “”ME”” ON A VEHICLE ACCIDENT I HAD 6 WEEKS AGO!!
I HIT A 50 pound Deere in TUPELO MS
I HAVE FULL COVERAGE INSURANCE W/A $500.00 DEDUCTABLE ON COLLISION AND IM REALLY NOT SURE OF THE DEDUCTABLE ON COMPREHENSVIVE
MY FRONT BUMOER WAS ONLY A YEAR OLD $891.00) it COST ME 14 MONTHS BACK. SAFEWAY SCREEED ME UP ONE SIDE AND DOWN THE OTHER PUTTING LKQ( LIKE KIND QUALITY((USED BUMPER))
NOT ANY ANY ANY REPAIRS TO NOTHING
DONE TO THE BADLY!! SCRATCHED AND DENTED IN 2 PLACES I THINK SAFEWAY
IS A POS COMPANY!!$562.50 DOING THEIE OWN A APPRAISAL I DID GET 2 estimates!!!
User's recommendation: STAY AWAY FROM SAFEWAY INSUY COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWon’t honor claim!!!
These people are such frauds! I have had insurance with them for a little over a year.
They are trying every way to say they don't have to honor my claim because they are alleging that I was not in my home state when my fender bender happened! In fact, I'm on summer vacation!
- Everything from customer service and getting claims setteled
Preferred solution: Full refund
User's recommendation: Do not give your money away!! Get REAL insurance
Experience
The worst experience Ive ever had with an insurance company. I cant call for roadside assistance in the day or night!
This business is unreliable. I believe this company is a scam and need to be looked into more
User's recommendation: Do not apply
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWondering why my tax's were not paid on wrecked vehicle last year?
I talked to Gap and they said the taxes were not paid on the truck. I have not been in it for almost a year.
I need an official letter explaining why and what the problem is to send to Gap's insurance claim department.
The claim number is #118****-LA-PPCL. I owe my finance company $1800 and I cannot pay it due to child support and financial struggles.
Adjuster
I was sign to a new adjuster and was supposed to receive a phone call but no one has called yet and I was told that two days ago.
Pay my bill
Yes there is a problem my premium went up way up and at other. Under writers it would only be.
114.00. I'm paying. 172.00 which makes no sense I don't get speeding tickets are have accidents. I had your.
Under writer to check around within your company. I have not heard a word from her.
Sincerely a disappointment Ed. Customer
To cancel a vehicle on my policy
My motor blew in my car and I've been trying to get in touch with him for about 3-4 days. They're not answering the phone nor returning my calls. I'm trying to cancel the policy for a car I no longer have.
Preferred solution: Cancel my policy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion about my renewal
I will not have the money until tomorrow to pay my renewal and my insurance will cancel at midnight tonight will I have time to pay it tomorrow
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAuto collision
My car was rear-ended by a man caring your insurance. I am unable to reach you regarding reimbursement.
Preferred solution: Reimbursement for damage to my vehicle
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed my insurance card
I need insurance card made out at least every 6 months on card I lose them or forget to put them in vehicle when they come in mail it's a big inconvenience
- Price
- Month to month insurance card
Preferred solution: An insurance card made out for every 6 months not month to month
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompany ignoring calls
Our claim began on December 21st. Vehicle is a total loss.
This company stopped communicating with us as soon as it was time to process our payout.
We kept getting told it'll be tomorrow or a couple more days and now we can't even get a call back or an email answered and they are ignoring our calls and just sending us to voicemails. My next step will be contacting a lawyer after I file a complaint with my states department of insurance.
Preferred solution: A response and a settlement of my claim
User's recommendation: Don't choose Safeway
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was in an auto accident with someone who has Safeway insurance
I was in an auto accident with someone with Safeway insurance in which they were at fault and I have not received any phone calls back from Safeway insurance in response to my phone calls
Insurance Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount locked
My account is locked out. It's saying I can unlock it online but it's still saying same thing.
Can't find the account. The customer service number is no help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccident
My husband and I were in our yard pressure washing our 4 wheelers and they had mud all over them I move my car on the grass so the mud and dirt would not get on it, it started flooding I got in my car to back up and didnt realize I was indrive and went forward there was a concrete slab it messed up my bumper tire and rim and my fender
My car was stolen and haven't heard anything back from insurance
Not really a complaint more clearance of getting a rental if I pay for it and my car was stolen .It's hard because work and no ride doesn't help any I'm losing money and bills are already tight. So i would like to know more information,please???
About
Safeway Insurance Company was founded by William J. Parrillo in 1962. The CEO of the company is Robert Bordeman. It is headquartered now in Westmont, Illinois. The company specializes in vehicle insurance. Safeway's revenue is about $350 million. There are 460 people employed in the company. The tagline of Safeway Insurance Company is: "Safe in every way". Safeway sells its insurance policies in 9 U.S. states. There are several divisions in Safeway Insurance Group: Safeway Insurance Company of each of the nine states it conducts business in; Safeway Direct and Property Insurance Companies, and SPIC Financial Corporation. The company is still privately held.
Safeway Insurance is ranked 258 out of 2358 in Insurance category
USA
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