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Safeway Insurance

Safeway Insurance

www.safewayinsurance.com
What is your customer experience with Safeway Insurance?

Safeway Insurance Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Safeway Insurance has a 1.6 star rating from 56 customer reviews and consumers are mostly dissatisfied. 25% would likely recommend. Reviews show an unfavorable rating skew with a high share of negative feedback.

Positive Feedback

Customers note low price and cheaper insurance options as the main benefit.

Negative Feedback / Risk Areas

  • Frequent Safeway Insurance customer complaints about poor customer service and unreturned calls.
  • Claims handling delays, denied or underpaid claims and refusal to honor claims.
  • Billing issues, unexpected charges, auto payments and refund problems.
  • Lack of reliable roadside assistance and difficulty getting adjusters or help.

Key Takeaways for Future Customers

  • Check Safeway Insurance reviews and complaint history before buying despite low rates.
  • Expect possible customer service, claims and billing headaches; request refund and payment confirmations in writing.
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Media from reviews

Safeway Insurance - YOURE COMPANY SCREEED “”ME”” ON A VEHICLE ACCIDENT I HAD 6 WEEKS AGO!!
Safeway Insurance - YOURE COMPANY SCREEED “”ME”” ON A VEHICLE ACCIDENT I HAD 6... - Image 2Safeway Insurance - YOURE COMPANY SCREEED “”ME”” ON A VEHICLE ACCIDENT I HAD 6... - Image 3Safeway Insurance - YOURE COMPANY SCREEED “”ME”” ON A VEHICLE ACCIDENT I HAD 6... - Image 4Safeway Insurance - TowingSafeway Insurance - How Is This Even Legal?Safeway Insurance - Safeway sucks
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Rodney M Llg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: The worst insurance company zero stars

Safeway Insurance Company auto insurance is the worst. They should be put out of business. I made a complaint with the Insurance Commissioner also.

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Preferred solution: I'd like to be paid for my injuries

User's recommendation: You will be sorry if you do business with this company

Featured
Denyse Uqk

YOURE COMPANY SCREEED “”ME”” ON A VEHICLE ACCIDENT I HAD 6 WEEKS AGO!!

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Safeway Insurance - YOURE COMPANY SCREEED “”ME”” ON A VEHICLE ACCIDENT I HAD 6 WEEKS AGO!!
Safeway Insurance - YOURE COMPANY SCREEED “”ME”” ON A VEHICLE ACCIDENT I HAD 6... - Image 2
Safeway Insurance - YOURE COMPANY SCREEED “”ME”” ON A VEHICLE ACCIDENT I HAD 6... - Image 3
Safeway Insurance - YOURE COMPANY SCREEED “”ME”” ON A VEHICLE ACCIDENT I HAD 6... - Image 4

I HIT A 50 pound Deere in TUPELO MS

I HAVE FULL COVERAGE INSURANCE W/A $500.00 DEDUCTABLE ON COLLISION AND IM REALLY NOT SURE OF THE DEDUCTABLE ON COMPREHENSVIVE

MY FRONT BUMOER WAS ONLY A YEAR OLD $891.00) it COST ME 14 MONTHS BACK. SAFEWAY SCREEED ME UP ONE SIDE AND DOWN THE OTHER PUTTING LKQ( LIKE KIND QUALITY((USED BUMPER))

NOT ANY ANY ANY REPAIRS TO NOTHING

DONE TO THE BADLY!! SCRATCHED AND DENTED IN 2 PLACES I THINK SAFEWAY

IS A POS COMPANY!!$562.50 DOING THEIE OWN A APPRAISAL I DID GET 2 estimates!!!

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User's recommendation: STAY AWAY FROM SAFEWAY INSUY COMPANY

Magen M Wvr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Won’t honor claim!!!

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These people are such frauds! I have had insurance with them for a little over a year.

They are trying every way to say they don't have to honor my claim because they are alleging that I was not in my home state when my fender bender happened! In fact, I'm on summer vacation!

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Loss:
$14
Cons:
  • Everything from customer service and getting claims setteled

Preferred solution: Full refund

User's recommendation: Do not give your money away!! Get REAL insurance

Anonymous
map-marker Chicago, Illinois

Experience

The worst experience Ive ever had with an insurance company. I cant call for roadside assistance in the day or night!

This business is unreliable. I believe this company is a scam and need to be looked into more

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User's recommendation: Do not apply

Alfred R Stq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wondering why my tax's were not paid on wrecked vehicle last year?

I talked to Gap and they said the taxes were not paid on the truck. I have not been in it for almost a year.

I need an official letter explaining why and what the problem is to send to Gap's insurance claim department.

The claim number is #118****-LA-PPCL. I owe my finance company $1800 and I cannot pay it due to child support and financial struggles.

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Anonymous
map-marker Birmingham, Alabama

Adjuster

I was sign to a new adjuster and was supposed to receive a phone call but no one has called yet and I was told that two days ago.

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Anonymous
map-marker New Orleans, Louisiana

Pay my bill

Yes there is a problem my premium went up way up and at other. Under writers it would only be.

114.00. I'm paying. 172.00 which makes no sense I don't get speeding tickets are have accidents. I had your.

Under writer to check around within your company. I have not heard a word from her.

Sincerely a disappointment Ed. Customer

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Tracy N Wpk

To cancel a vehicle on my policy

My motor blew in my car and I've been trying to get in touch with him for about 3-4 days. They're not answering the phone nor returning my calls. I'm trying to cancel the policy for a car I no longer have.

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Preferred solution: Cancel my policy

Jaret Lpp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Question about my renewal

I will not have the money until tomorrow to pay my renewal and my insurance will cancel at midnight tonight will I have time to pay it tomorrow

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Laurie H Hlu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Auto collision

My car was rear-ended by a man caring your insurance. I am unable to reach you regarding reimbursement.

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Preferred solution: Reimbursement for damage to my vehicle

Job R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need my insurance card

I need insurance card made out at least every 6 months on card I lose them or forget to put them in vehicle when they come in mail it's a big inconvenience

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Pros:
  • Price
Cons:
  • Month to month insurance card

Preferred solution: An insurance card made out for every 6 months not month to month

Abra P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Company ignoring calls

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Our claim began on December 21st. Vehicle is a total loss.

This company stopped communicating with us as soon as it was time to process our payout.

We kept getting told it'll be tomorrow or a couple more days and now we can't even get a call back or an email answered and they are ignoring our calls and just sending us to voicemails. My next step will be contacting a lawyer after I file a complaint with my states department of insurance.

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Preferred solution: A response and a settlement of my claim

User's recommendation: Don't choose Safeway

Laurie H Hlu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was in an auto accident with someone who has Safeway insurance

I was in an auto accident with someone with Safeway insurance in which they were at fault and I have not received any phone calls back from Safeway insurance in response to my phone calls

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Insurance Expert Talks

Exposed: Types of Insurance Scams and Fails

Exposed: Types of Insurance Scams and Fails

The insurance fraud: What is insurance fraud? What are the worst cases? How insurance fraud is discovered? How to protect yourself from an insurance scam? In this video, Charles R. Gallagher, an attorney, exposes the most common insurance fraud examples.

Read full article
Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

Rodriquez A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account locked

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My account is locked out. It's saying I can unlock it online but it's still saying same thing.

Can't find the account. The customer service number is no help.

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Alicia M Ykx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Accident

My husband and I were in our yard pressure washing our 4 wheelers and they had mud all over them I move my car on the grass so the mud and dirt would not get on it, it started flooding I got in my car to back up and didnt realize I was indrive and went forward there was a concrete slab it messed up my bumper tire and rim and my fender

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Anonymous
map-marker Pueblo, Colorado

My car was stolen and haven't heard anything back from insurance

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Not really a complaint more clearance of getting a rental if I pay for it and my car was stolen .It's hard because work and no ride doesn't help any I'm losing money and bills are already tight. So i would like to know more information,please???

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About

Summary

Safeway Insurance Company was founded by William J. Parrillo in 1962. The CEO of the company is Robert Bordeman. It is headquartered now in Westmont, Illinois. The company specializes in vehicle insurance. Safeway's revenue is about $350 million. There are 460 people employed in the company. The tagline of Safeway Insurance Company is: "Safe in every way". Safeway sells its insurance policies in 9 U.S. states. There are several divisions in Safeway Insurance Group: Safeway Insurance Company of each of the nine states it conducts business in; Safeway Direct and Property Insurance Companies, and SPIC Financial Corporation. The company is still privately held.

Safeway Insurance reviews and complaints

Safeway Insurance is ranked 258 out of 2358 in Insurance category

Area Served

USA

Payment Methods

MasterCard

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