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I live in Arizona and have been with Safeway a short while. During this time, my vehicle was stolen and I had to file a claim for damages done.

I cannot get anywhere with Safeway. The dealership is waiting on an approval to check additional damages. The dealership has made numerous attempts to contact Safeway with failed success. When I call, the phone is answered and immediately disconnected.

I need my vehicle and I am nearing my 1 month mark of having a rental deadline. Needless to say, this is causing me added stress and anxiety that I don't need.

This incident occurred on July 6th and it is Aug 22nd and I am still waiting on an approval for the dealership to complete their assessment of the internal portion that the insurance inspector could not detect. I need this resolved and am seriously thinking about contacting the BBB or a local TV newscaster who can advocate on my behalf.

Reason of review: Poor customer service.

Monetary Loss: $6000.

Preferred solution: Communication with Dealership for approval to complete claim repairs..

Safeway Insurance Cons: Lack of customer service and ability to settle claims.

Location: 1855 W Baseline Rd, Mesa, AZ 85202, USA

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