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Summary of Safeway Insurance Customer Service Calls

181 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
02:04 AVG CALL DURATION
4% ISSUES RESOLVED

Customers Contact Safeway Insurance to Ask about:

Payments and Charges:

  • “Need to pay my bill”
  • “Extend bill”
  • “Billing”

Staff:

  • “Customer service”
  • “Tow service”

Product/ Service quality:

  • “Car broke down”
  • “Broke down”

Cards:

  • “I need my insurance card one I have on my phone till I get one in the mail.”

Account:

  • “Account”

Cancellation:

  • “Cancel policy”

Refund:

  • “Need my refund”

Other:

  • “Need a copy of insurence”
  • “A flag”
  • “New car”

About Safeway Insurance

Top 5 Safeway Insurance Services

Auto Insurance, Auto Claim, Claim, Customer Care, Adjuster

Top 5 Safeway Insurance Products

Website

Top 5 Likes about Safeway Insurance

Price

Top 5 Dislikes about Safeway Insurance

Customer service, Attitude of representatives, No communication on claim, Customer service nor the efficiency of the staff, Carefree attitude

Summary

Safeway Insurance Company was founded by William J. Parrillo in 1962. The CEO of the company is Robert Bordeman. It is headquartered now in Westmont, Illinois. The company specializes in vehicle insurance. Safeway's revenue is about $350 million. There are 460 people employed in the company. The tagline of Safeway Insurance Company is: "Safe in every way". Safeway sells its insurance policies in 9 U.S. states. There are several divisions in Safeway Insurance Group: Safeway Insurance Company of each of the nine states it conducts business in; Safeway Direct and Property Insurance Companies, and SPIC Financial Corporation. The company is still privately held.

Safeway Insurance reviews and complaints

Safeway Insurance is ranked 182 out of 1156 in Insurance category

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Safeway Insurance Stats

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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